Is the University of Rhode Island your primary affiliation and you’d like to use REDCap?
URI has their own instance already – https://redcap.uri.edu/
Having trouble resetting your REDCap password?
Short version: Close any open internet windows first! (magic)
a) Please make sure to have any browser windows or tabs that have the REDCap login screen closed before you click on the password reset link. If you have the login screen open the reset link will not work.
b) You have not yet set up your recovery questions. This is very unlikely at this point because virtually all users have done so.